Phillips Respironics

Software Support Specialist, July 2009 – November 2009

•      Providing phone and remote support for various Respironics software products.

•      Responsible for documenting and escalating post-release issues for customers.

•      Support for SQL Express and SQL 2008 databases.

•      Contributing member of the Encore support team.

•      Daily customer interaction and providing quality customer service.

•      SAP usage for call tracking and product management.

•      Support for Respironics BiPAP and CPAP machines, modems, card readers and drivers.