Phillips Respironics

Software Support Specialist, July 2009 – November 2009

      Providing phone and remote support for various Respironics software products.

      Responsible for documenting and escalating post-release issues for customers.

      Support for SQL Express and SQL 2008 databases.

      Contributing member of the Encore support team.

      Daily customer interaction and providing quality customer service.

      SAP usage for call tracking and product management.

      Support for Respironics BiPAP and CPAP machines, modems, card readers and drivers.

Documentation

Clear and precise technical documentation is important for customer success. Read examples of technical documentation that I've authored. 

Infrastructure and Security Documentation

Videos

Videos of Michael Stafiej providing product overviews.