Software Support Specialist, July 2009 – November 2009
• Providing phone and remote support for various Respironics software products.
• Responsible for documenting and escalating post-release issues for customers.
• Support for SQL Express and SQL 2008 databases.
• Contributing member of the Encore support team.
• Daily customer interaction and providing quality customer service.
• SAP usage for call tracking and product management.
• Support for Respironics BiPAP and CPAP machines, modems, card readers and drivers.