Panopto

Lead Application and Sales Engineer
January 2013 – Current

  • Supervise and mentor the Application and Sales Engineering teams.
  • Act as an exclusive technical resource for a customer during pre-sales evaluations and discussions.
  • Create, manage, and implement strategic actions for sales engineers, learning consultants, and sales representatives in order to close high profile enterprise accounts.
  • Eliminate technical barriers to ensure success and adoption for all high profile customers and partners.
  • International onsite and remote technical training for partners and customers.
  • On-site/remote training and demonstrations for both technical and non-technical customers.
  • Plan, execute, and manage projects for internal stakeholders and customers.
  • Responsible for determining and eliciting the needs of internal stakeholders and implementing those needs as project goals and deliverables.
  • Work directly with sales, marketing, business development, and development to ensure projects and tasks are completed accurately and efficiently.
  • Responsible for aligning the needs of the company with the capabilities of the Application and Sales Engineering teams.
  • On-site/remote training and demonstrations for both technical and non-technical customers.
  • Creating and maintaining technical documentation for internal staff, partners, and customers. 
  • Product and process training for all new employees company wide.
  • Create and manage the company support website, partners’ portal, and internal knowledge bases.

Sales Engineer
October 2011 – January 2013

  • Technical resource for potential customers and sales representatives.
  • Technical representative for onsite meetings and trade shows.
  • Responsible for engineering deployments and addressing all technical concerns.
  • Project manager for internal and sales related projects.
  • Product expert for all Panopto software, software utilized by Panopto, hardware used with Panopto, and products that Panopto integrates with.
  • Remote and on-site product training.
  • Presentations and product demonstrations for technical and non-technical audiences.
  • Strong working knowledge of video streaming technologies (CDNs, encoders, video files, etc.).

Application Engineer
March 2010 – September 2011

  • Tier III software support for Panopto software (client and server applications).
  • In depth testing of Panopto software.
  • Responsible for filing, tracking and documenting software bugs.
  • Creation, administration, configuration and maintenance of the support website.
  • Creation and maintenance of product documentation.
  • Support for software prerequisites such as .Net 3.5/.Net 4.0, SQL Management Studio, IIS 7.0, WMS, SQL Server 2008 Express, Expression Encoder, and Silverlight.
  • Support for various learning management systems and other Panopto integrated platforms.
  • Provide quality customer service for all Panopto customers.

Documentation

Clear and precise technical documentation is important for customer success. Read examples of technical documentation that I've authored. 

Infrastructure and Security Documentation

Videos

Videos of Michael Stafiej providing product overviews.