Mine Safety Appliances
Level II Technician (Internship), Summer 2008 and 2009
• Desktop software support (Windows 98, 2000, ME, XP, Vista and OSX) and imaging.
• Desktop hardware support – computer setup, repairs and upgrades.
• Printer support for network and local printers.
• Support for IBM Lotus Notes and databases.
• Support for Symantec Antivirus and Symantec Endpoint Protection.
• SAP software and printer support.
• Blackberry support including hardware and software support for AT&T and Verizon phones.