Mine Safety Appliances

Level II Technician (Internship), Summer 2008 and 2009

      Desktop software support (Windows 98, 2000, ME, XP, Vista and OSX) and imaging.

      Desktop hardware support – computer setup, repairs and upgrades.

      Printer support for network and local printers.

      Support for IBM Lotus Notes and databases.

      Support for Symantec Antivirus and Symantec Endpoint Protection.

      SAP software and printer support.

      Blackberry support including hardware and software support for AT&T and Verizon phones.


Clear and precise technical documentation is important for customer success. Read examples of technical documentation that I've authored. 

Infrastructure and Security Documentation


Videos of Michael Stafiej providing product overviews.