Technical Support Administrator, January 2010 – March 2010

      Responsible for maintaining and installing video conferencing equipment.

      Troubleshooting hardware and software problems on desktops and laptops.

      Providing technical support for Mac OS X, Windows XP, Windows 7, and Linux.

      Use of a Remedy ticketing system to submit, track and record user issues.


Clear and precise technical documentation is important for customer success. Read examples of technical documentation that I've authored. 

Infrastructure and Security Documentation


Videos of Michael Stafiej providing product overviews.